Privacy Policy

Last updated: 06/08/2025

This Privacy Policy describes how h’alt® (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you interact with our chatbot platform and related services (collectively, the “Service”). By using h’alt®, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

h’alt® is an intelligent platform designed to improve decision-making and project outcomes – especially in the renewable energy sector – by nudging user behaviour and collecting anonymised insights. h’alt® is owned and operated by :

ARMSA Academy
Clippers House, Clippers Quay,
Manchester, M50 3XP

tel: +44 161 457 80 10
email: hello@h-alt.io

We are the data controller of your personal data under applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. What Information

We Collect We may collect the following types of data:

a. Personal Data (Identifiable Information)

  • Name, job title, or professional role
  • Email address
  • User identifiers or session

b. IDs Interaction Data

  • User inputs to h’alt® and responses
  • Time stamps, frequency, and usage patterns

c. Technical Data

  • Messenger type
  • IP address
  • Language and region settings

Note: h’alt® does not request or process sensitive personal data such as racial origin, health status, religion, or political beliefs.

3. Cookies

Our website uses cookies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our content. Cookies are small text files placed on your device by your browser.

Types of Cookies We Use

a. Essential Cookies – Required for the basic operation of our website (e.g., remembering your cookie preferences).

b. Analytics Cookies – We use Google Analytics to collect information about how visitors use our site. These cookies may include:

  • _ga – Used to distinguish users; expires after 2 years.
  • _gid – Used to distinguish users; expires after 24 hours.
  • _gat – Used to throttle request rate; expires after 1 minute.

The information collected by these cookies includes your IP address (which may be anonymised), device type, browser type, pages visited, time spent on pages, and referring website. This data is used in an aggregated form to improve our website’s content and performance.

Managing Cookies

You can control or delete cookies through your browser settings. You may also opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. Please note that disabling certain cookies may impact website functionality. For more details on how Google uses cookies, see: https://policies.google.com/technologies/cookies

4. Legal Basis for Processing (Under GDPR)

We process your data under one or more of the following lawful bases:

  • Consent – where you explicitly agree (e.g., by starting a session).
  • Legitimate Interests – to improve our platform, measure impact, and ensure security.
  • Contractual Necessity – if h’alt® is delivered through your employer or project under a service agreement.

5. How We Use Your Information

h’alt® uses your data to:

  • To operate and maintain the platform experience
  • To personalise prompts and insights
  • To analyse trends and improve platform design
  • To provide technical support or address inquiries F
  • or non-identifiable, aggregate reporting

6. How We Share Your Information

We do not sell your personal data. We may share data in the following cases:

  • With authorised h’alt® administrators or client organisations (if you are using h’alt® through your workplace), only in aggregate form unless specified.
  • With technical service providers such as MobileCoach, only as necessary for hosting h’alt® infrastructure.
  • If required by law or legal process (e.g., court orders, compliance with regulatory obligations).

Strict confidentiality and data protection agreements bind all third parties.

7. Data Retention

  • Personal data is retained only as long as necessary for the purpose it was collected.
  • Anonymised data may be stored indefinitely for research or analytics.
  • You can request deletion of your data at any time (see Section 8).

8 . Data Security

We take appropriate organisational and technical measures to protect your data, including:

  • Encrypted data transmission
  • Secure storage environments
  • Role-based access control
  • Regular security audits

9. Your Rights Under GDPR

If you are located in the EU/EEA, you have the following rights:

  • Access – Request access to the personal data we hold about you.
  • Correction – Request correction of inaccurate or incomplete data.
  • Erasure – Request deletion of your personal data (“right to be forgotten”).
  • Restriction – Request limits on how we process your data.
  • Objection – Object to processing based on legitimate interests.
  • Portability – Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at: hello@h-alt.io

10. International Data Transfers

If data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards (standard contractual clauses or equivalent protections) are in place.

11. Third-Party Platforms

h’alt® is built on the MobileCoach platform. While we retain complete control over your data, MobileCoach acts as a technical sub-processor. Their infrastructure adheres to strict privacy and security standards.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available through our chatbot or website. Continued use of HALT constitutes acceptance of any changes.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, contact:

Email: hello@h-alt.io
Phone: +44 161 457 80 10

You also have the right to complain with your local Data Protection Authority (DPA).